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If you need immediate assistance, you can call YesVideo's Customer Care hotline: 1-877-817-5375
(6am - 7pm, Pacific Standard Time).


Tell Us What You Think!

Have you ordered a YesDVD? Share your transfer experience with us. Please be honest,
because this feedback is important to help us serve all of our customers better.

Which of the following did you transfer to YesDVD? (Check all that apply)
Videotapes
Movie film reels
Slides
Photo prints
Digital photos and video clips
What is the name of the store where you placed your order?
How much did you know about YesDVD before you ordered? (Check all that apply)
I researched YesVideo and other transfer companies thoroughly.
I browsed YesVideo's website for information.
The phone counter employee told me all I needed to know.
I phoned or emailed YesVideo's Customer Care team.
I saw a coupon and went right to the photo counter.
I learned about YesDVD through a family or friend.
Which of these subjects best describes your footage:
Family
Children
Travel/Vacation
Wedding
Sports
Other
How did you watch your YesDVD? (check all that apply)
On my TV
On my computer
On the MemorySafe website
On MemorySafe Mobile
Did you order extra copies?
Yes, to give as a gift or share with someone
Yes, as a back-up just in case
Yes, but only because I had a coupon
No extra copies for me
Which features would interest you?
Email/text message my DVD order status
Options for archiving my DVD orders
Choose my own DVD chapters
Edit raw DVD footage then make more DVDs
Commercial themes (i.e. Disney, American Idol)
Commercial music (i.e. Madonna, US)
Share some DVD highlight clips on secure website
Share entire DVD on Secure website
Other

How would you rate the following:
My overall transfer experience:
Excellent!
Pretty good
OK or average
Not too good
Terrible!
My finished DVD:
Amazing!
Better than I expected
OK or average
Doesn't work. Please help!
I expected much better
YesVideo Customer Care (phone or email):
Very helpful and knowledgeable!
Pretty good
OK or average
Not too helpful
Terrible!
I did not contact the Customer Care team
Ordering at the photo counter:
Great! The photo employee was knowledgeable and hepful
Pretty good
OK or average
Not very helpful
Terrible! The photo employee was not knowledgeble or helpful.
Cost of YesDVD transfer:
Very reasonable
OK or average
Too expensive

MemorySafe™ Online Viewing & Sharing
Please rate your MemorySafe™ online viewing and sharing experience:
Excellent!
Good
Average
Not interested
I was not aware that I could view my video online
N/A - Does not apply to my DVD
       (MemorySafe online viewing is not currently available at all retail locations.)

Poor
How did you use MemorySafe? (check all that apply)
Viewed online from my PC
Viewed online on my mobile device
Invited friends via email
Shared on Facebook and/or Twitter
Purchased additional DVD copies
Purchased a subscription for MemorySafe digital protection
N/A - Does not apply to my DVD
      (MemorySafe online viewing is not currently available at all retail locations.)
Did you purchase MemorySafe Protection on your YesDVD Video?
Yes, I protected my video
Not yet, but I plan to soon
No, I don't plan to purchase a subscription
Does not apply to my DVD
      (MemorySafe online viewing is not currently available at all retail locations.)
What do you like best?
What should we improve?
Additional Comments about the DVD or MemorySafe online experience:
Name:
Gender:
Male
Female
Age:
Under 25
26-35
36-45
46-55
56-65
Over 65
Email address:
This is required, so we can contact you to help you with any problems or issues.


Please send me email messages regarding special offers
      and promotions for YesVideo transfer services.
I do not wish to receive any promotional email messages.
Phone #:
YesVideo respects your privacy and will not sell or distribute your email address or personal information.
   

 

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